Responsible Gaming at gte99 — Play Safe, Stay in Control
gte99 is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming programme gives you the tools and information you need to keep gambling a fun activity — not a harmful one. All players must be 18 years or older.
Our Commitment to Responsible Gaming
At gte99, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that gambling should be an entertaining leisure activity, freely chosen by adults who understand the risks involved. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and the rest of Bangladesh, gte99 remains a source of fun and excitement. However, we also recognise that for a small number of people, gambling can escalate into a problem with serious personal, financial, and family consequences.
That is why gte99 invests continuously in responsible gaming infrastructure, player education, support access, and proactive monitoring tools. Every gte99 account comes with a full suite of responsible gaming controls that players can activate instantly from their account settings panel. These tools are free, always available, and can be applied without any waiting period.
gte99 is committed to the following principles across all gaming products — including live dealer tables, cricket betting, slots, and table games: no gambling by persons under 18, transparent odds and game rules, no targeting of vulnerable individuals in promotions, prompt and respectful response to all responsible gaming requests, and permanent record-keeping of self-exclusion decisions to prevent re-registration by excluded players.
Player Welfare First
gte99 places player welfare above short-term revenue. If our monitoring systems detect signs of harmful gambling patterns, our team will proactively reach out to the affected player with support information.
No Predatory Promotions
gte99 does not send promotional offers to players who have activated responsible gaming tools, are in a cooling-off period, or have self-excluded. Marketing suppression is applied immediately upon activation of any responsible gaming control.
Transparent Odds
All games on gte99 — from Pragmatic Play slots to Evolution Gaming live baccarat — display their Return to Player (RTP) percentages and game rules in accessible language, so players can make informed decisions about how they gamble.
Trained Support Staff
Our 24/7 live chat and support team receive dedicated responsible gaming training. Any player who approaches support with a gambling-related concern will be handled with empathy, discretion, and immediate access to the available tools.
Permanent Exclusion Records
Self-exclusion records at gte99 are retained permanently, even after account closure. This ensures that players who have chosen to exclude themselves cannot re-register under the same identity — protecting them from their own future impulses.
Community Responsibility
gte99 acknowledges its responsibility to the wider Bangladeshi community. We support public awareness about problem gambling and encourage players to speak openly with family members if they feel their gambling habits are becoming a concern.
Age Restriction — 18 Years and Above Only
gte99 operates a strict 18+ age policy. Access to any real-money gambling product on gte99.net — including all casino games, live dealer tables, sports betting markets, and slot games — is restricted exclusively to adults aged 18 years and above. This policy is non-negotiable and is enforced at the account registration stage and throughout the KYC (Know Your Customer) identity verification process.
gte99 uses a combination of automated age-checking tools and manual document review to verify player ages. During the KYC process, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — confirming their date of birth. Withdrawals are not processed until age verification is complete.
We strongly encourage parents and guardians in Bangladesh to make use of parental control software to prevent underage individuals from accessing online gambling websites. Tools such as device-level content filters can provide an additional layer of protection at the household level, complementing gte99's own age verification measures.
- Registration Requirement: Players must declare that they are 18 or older at the point of account creation on gte99.net.
- KYC Verification: Government-issued photo ID confirming date of birth is required before any withdrawal can be processed.
- Immediate Account Closure: Any account confirmed to belong to an individual under 18 will be permanently closed without recourse.
- No Promotional Targeting of Minors: gte99 does not direct any marketing communications toward individuals who have not verified their age as 18 or above.
- Parental Controls Encouraged: We encourage Bangladeshi households to use parental control software and open conversations with young people about the risks of gambling.
Responsible Gaming Tools
gte99 provides every registered player with a comprehensive set of responsible gaming tools that can be activated instantly from the account settings panel. These tools are designed to help you maintain control over your gambling activity, set meaningful limits on your spending and playing time, and take a break from gambling whenever you feel the need. All tools are free to use and take effect immediately upon activation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling period.
Loss Limits
Set a maximum amount you are willing to lose over a defined period. gte99 will stop accepting wagers from your account once your net loss reaches the defined threshold within the selected time frame. Loss limits help prevent chasing losses — one of the most common patterns in problem gambling.
Session Time Limits
Define a maximum continuous session length. When your session timer expires, you will receive a notification and be required to take a break before continuing. Session limits help combat the tendency to lose track of time during extended play — particularly relevant for live dealer games and cricket betting markets.
Time-Out (Cool-Off)
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account remains open but access to all real-money gambling features is suspended. Time-outs take effect immediately and cannot be reversed mid-period.
Wager Limits
Set a maximum stake amount per bet or per spin. Wager limits prevent you from placing bets that are disproportionate to your bankroll, reducing the risk of rapid large-scale losses in a single session across slots, table games, or live dealer products.
Promotional Opt-Out
You may opt out of all marketing communications from gte99 at any time, including BPL season promotions, bonus offers, and seasonal campaigns. Opting out of promotions removes a common trigger for unplanned gambling sessions and is recommended for players managing their gambling habits.
Reality Check
Enable periodic in-session notifications that show you how long you have been playing and how much you have won or lost during the current session. Reality checks appear at intervals you define (every 15, 30, or 60 minutes) and prompt you to reflect on whether you wish to continue playing.
Self-Exclusion
For players who feel they need a longer break or wish to stop gambling entirely, gte99 offers a formal self-exclusion facility covering periods from 6 months to permanent closure. Self-exclusion is described in full in the dedicated section below.
How to Activate Responsible Gaming Tools
All responsible gaming tools listed above are accessible via your gte99 account settings panel after logging in. Navigate to Account → Responsible Gaming to view and configure your limits. If you encounter any difficulty activating a tool, contact our 24/7 support team via live chat or at [email protected] and a team member will apply the tool to your account on your behalf — immediately and without question.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available at gte99. When you self-exclude, access to all real-money gambling features on gte99.net is permanently suspended for the duration of your chosen exclusion period. Unlike a time-out, self-exclusion is a formal, binding commitment that cannot be reversed mid-period — even if you contact support and request reinstatement.
gte99 offers the following self-exclusion periods: 6 months, 1 year, 3 years, 5 years, and permanent exclusion. Permanent self-exclusion results in the irreversible closure of your gte99 account. Your self-exclusion record is retained permanently in our database to prevent re-registration under the same identity — this protects you even if you later change your mind during a moment of vulnerability.
Log in to Your gte99 Account
Access your account via the gte99 Login page. If you are unable to log in or prefer not to, you can also request self-exclusion directly via live chat or by emailing [email protected].
Navigate to Responsible Gaming Settings
Go to Account Settings → Responsible Gaming → Self-Exclusion. You will see the available exclusion durations clearly listed, along with a plain-language explanation of what each option entails.
Select Your Exclusion Period
Choose the exclusion period that best reflects your needs — from 6 months to permanent. If you are unsure, our support team can help you assess the right option without pressure or judgement.
Confirm Your Decision
You will be asked to confirm your self-exclusion request. Once confirmed, the exclusion takes effect immediately. You will receive an email confirmation to your registered address and all marketing communications from gte99 will be suppressed immediately.
Pending Balance Withdrawal
Any verified balance remaining in your account at the time of self-exclusion will be processed for withdrawal to your registered bKash, Nagad, or Rocket account within 3–5 business days. Active bonus balances are forfeited in accordance with our Terms & Conditions.
Self-Exclusion Cannot Be Reversed Mid-Period
Once self-exclusion is confirmed, gte99 will not reinstate account access before the exclusion period expires — regardless of requests made via live chat, email, WhatsApp, or any other channel. This policy exists specifically to protect you. If your exclusion period expires and you wish to return to gambling, you will be required to complete a full re-registration and KYC process, and you will be given a mandatory 24-hour reflection period before gambling access is restored.
Signs of Problem Gambling
Problem gambling affects a small but significant number of people who engage in betting or casino play. It does not discriminate — it can affect people of any age, income level, or background. Recognising the warning signs early is the most effective way to prevent gambling from causing serious harm to you, your family, or your finances. The following signs may indicate that gambling is becoming a problem.
Chasing Losses: Continuing to gamble in an attempt to recover money that has already been lost, often with escalating bet sizes.
Gambling Beyond Your Means: Spending money on gambling that was allocated for essential expenses such as rent, food, bills, or family needs.
Losing Track of Time: Regularly playing for longer than intended and being unable to stop even when you want to.
Social Withdrawal: Reducing time spent with family, friends, or colleagues in Dhaka or elsewhere because of gambling activity.
Mood Dependency: Gambling to cope with stress, anxiety, depression, loneliness, or other negative emotions rather than for entertainment.
Secrecy About Gambling: Hiding gambling activity from family members or lying about the amount of time or money spent on gambling.
Borrowing to Gamble: Taking loans, borrowing from family or friends, or using credit to fund gambling sessions.
Failed Attempts to Stop: Repeatedly trying and failing to reduce or stop gambling, despite recognising that it is causing problems.
Impact on Work or Study: Missing work, school, or important responsibilities in order to gamble or to recover from the effects of gambling.
Physical Symptoms: Experiencing anxiety, restlessness, irritability, or difficulty sleeping when not gambling or when trying to cut back.
Be Honest With Yourself
If you recognise two or more of the signs above in your own gambling behaviour, we encourage you to take action now — before the situation escalates. You do not need to be in a financial crisis or at rock bottom to seek help. Early intervention is the most effective intervention. Use the tools available on gte99, speak to our support team, or contact one of the external support organisations listed in the Getting Help section below.
Getting Help
If gambling is negatively affecting your life — financially, emotionally, or socially — please reach out for support. You are not alone, and help is available. gte99's own support team is available 24 hours a day, 7 days a week, and is trained to handle responsible gaming conversations with empathy and confidentiality.
To contact gte99 for responsible gaming support, use any of the following channels. Our team can activate any responsible gaming tool on your behalf, guide you through the self-exclusion process, or simply listen and provide information about next steps.
- 24/7 Live Chat: Available on every page of gte99.net. Type "Responsible Gaming" to be connected immediately with a trained support agent.
- Email: Send your request to [email protected] with the subject line "Responsible Gaming Support". We aim to respond within 2 hours.
- WhatsApp: Message our support team at +880 1XXXXXXXXX between 08:00 and 24:00 BST (Bangladesh Standard Time, UTC+6).
Kaan Pete Roi — Bangladesh Mental Health Helpline
If you are in Bangladesh and need to speak with someone about gambling-related stress, anxiety, or financial distress, please consider reaching out to mental health and counselling services operating in Bangladesh. Kaan Pete Roi (কান পেতে রই) provides emotional support helpline services for people in distress. Seeking professional help is a sign of strength, not weakness — and the earlier you seek it, the better the outcome is likely to be.
gte99 also recommends speaking openly with a trusted family member, friend, or community leader if gambling has become a concern. In Bangladeshi society, family support networks are a powerful source of resilience. You do not need to manage gambling difficulties alone. If a family member approaches you about their gambling, please respond with patience and support — problem gambling responds well to compassionate intervention from people who matter to the individual.
Protecting Vulnerable Players
gte99 takes its duty of care toward vulnerable players seriously. We define a vulnerable player as any individual who may be at heightened risk of harm from gambling due to factors such as age (18–24), a history of problem gambling, active self-exclusion on another platform, financial instability, or a diagnosed mental health condition. gte99 does not specifically target vulnerable groups in marketing and employs several layers of protection to identify and support at-risk players.
Behavioural Monitoring
gte99's platform monitors player activity patterns for indicators of harmful gambling behaviour — such as significantly increased deposit frequency, repeated failed attempts to self-exclude, or large loss events followed by immediate re-deposit. Flagged accounts are reviewed by our responsible gaming team.
Proactive Outreach
Where our monitoring systems identify a potentially at-risk player, gte99 will proactively contact that player via email or live chat to share responsible gaming information, remind them of available tools, and offer direct assistance from a trained team member — without any pressure or judgement.
Third-Party Exclusion Requests
A family member or carer in Bangladesh who is concerned about a loved one's gambling on gte99 may contact our support team at [email protected] to request a welfare check or provide information. We will handle all such contacts with strict confidentiality and respond within 24 hours.
Bonus Restrictions for At-Risk Accounts
Accounts flagged as potentially at-risk by our monitoring systems are automatically removed from bonus and promotional targeting lists. gte99 will not send bonus offers, cashback promotions, or BPL season incentives to accounts where a responsible gaming concern has been identified.
Regular Account Reviews
gte99 conducts periodic responsible gaming reviews of active accounts. Players who have not used any responsible gaming tools but whose activity patterns suggest elevated risk may be invited to complete a short self-assessment questionnaire, the results of which help our team tailor support appropriately.
Account Security Safeguards
To prevent a self-excluded or at-risk player from opening a secondary account, gte99 cross-references new registrations against our exclusion database using name, date of birth, and payment method fingerprints. Any match triggers an immediate manual review before the new account is activated.
Safe Play Tips
The following practical guidelines are designed to help every gte99 player — whether you are new to online casino and sports betting or an experienced player — maintain a healthy relationship with gambling. These tips apply whether you are placing cricket bets during the BPL season, spinning slots by Pragmatic Play, or playing live baccarat with Evolution Gaming dealers.
- Set a Budget Before You Play: Decide how much money you are comfortable losing before you start any session. Treat this as the cost of entertainment — just as you would a cinema ticket or a restaurant meal. Never exceed this budget, and never fund gambling from money set aside for rent, utilities, food, or family obligations.
- Treat Gambling as Entertainment, Not Income: Gambling outcomes are random and the house always has a mathematical edge. Never gamble with the expectation of making a profit or replacing a regular income. Any winnings should be treated as a pleasant bonus, not a reliable financial strategy.
- Take Regular Breaks: Set a timer or use gte99's built-in session time limit tool to remind yourself to step away from the screen at regular intervals. Stand up, have a glass of water, and give yourself time to reflect before deciding whether to continue.
- Never Chase Your Losses: If you have reached your session budget, stop playing — regardless of how close you feel to a win. Chasing losses is one of the most common pathways into problem gambling and almost always results in losing more, not recovering what was lost.
- Do Not Gamble Under the Influence: Avoid gambling when you are under the influence of alcohol or any substance that impairs your judgement. Decision-making under the influence is a significant risk factor for excessive and impulsive gambling.
- Keep Gambling Separate from Emotions: Do not use gambling as a way to cope with stress, boredom, loneliness, grief, or financial anxiety. If you find yourself reaching for gte99 when you are emotionally low, this is a warning sign that gambling is becoming a coping mechanism rather than an entertainment choice.
- Use Deposit and Loss Limits: Activate gte99's deposit limit and loss limit tools in your account settings to create a firm financial boundary around your gambling. These tools take the decision-making out of the moment — when willpower is most likely to fail.
- Balance Gambling With Other Activities: A healthy lifestyle includes a wide range of activities beyond gambling. Ensure that cricket betting, casino games, or slots do not crowd out time spent with family, on hobbies, at work, or on physical activity.
- Be Honest With Those Around You: If you are regularly gambling, it is healthy to be open with a trusted family member or friend about your activity. Secrecy and shame tend to make gambling problems worse; transparency and accountability tend to make them better.
- Use the 18+ Rule as a Hard Line: Never allow anyone under 18 to use your gte99 account, even informally or "just to watch." Shared device use can inadvertently expose minors to gambling content and is a violation of gte99's Terms & Conditions.
A Simple Self-Check Before Every Session
Before you start any gambling session on gte99, ask yourself three questions: (1) Can I afford to lose this money today? (2) Am I gambling for fun, or to escape a feeling? (3) Do I have a clear limit set for this session? If the answer to any of these is "no" or "I'm not sure", take a break and revisit the session later — or activate a time-out from your account settings. These three questions take less than ten seconds and can make a significant difference to the quality and safety of your gambling experience.
Play Responsibly With gte99
Now that you are familiar with gte99's responsible gaming commitment, tools, and guidance, explore our full range of games — knowing that you are playing on a platform that genuinely puts your wellbeing first. Remember: gambling is entertainment. Keep it that way.
Full Player Controls
Deposit limits, loss limits, session timers, reality checks — all in your gte99 account settings.
Self-Exclusion
Need a longer break? Self-exclude for 6 months to permanently via your account panel or by contacting support.
24/7 Support
Our trained support team is available around the clock via live chat and email for any responsible gaming query.
18+ Enforced
Strict age verification on every gte99 account. Gambling is for adults aged 18 and above only.