gte99 Privacy Policy
At gte99, your privacy is a core commitment, not an afterthought. This Privacy Policy explains exactly what personal information we collect from Bangladesh players, how we use and protect it, who we share it with, and what rights you hold over your own data at all times.
This Privacy Policy ("Policy") describes how gte99 ("we", "us", "our") collects, processes, stores, and protects personal information provided by users ("you", "your") of the gte99 platform at gte99.net. This Policy applies to all registered members and visitors of the gte99 website and covers all services offered, including online casino games, live dealer tables, sports betting, slots, table games, and associated account and payment services. By accessing gte99.net or creating a gte99 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
gte99 is committed to handling your personal data with the highest standards of security, transparency, and respect. We collect only the data that is necessary for the provision of our services and the fulfilment of our legal obligations. We do not sell your personal data to third parties for marketing purposes. All data processing activities described in this Policy are carried out in accordance with applicable data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality.
Data We Collect
gte99 collects personal information in several ways: directly from you when you register an account or interact with the platform, automatically when you use the website, and from third-party sources such as payment processors and identity verification providers. The categories of personal data we collect are described below.
Categories of Personal Data Collected
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID (NID), passport number, driving licence number, profile photograph | Registration form, KYC document upload |
| Contact Data | Email address, mobile phone number, residential address, city (e.g., Dhaka, Chittagong, Sylhet) | Registration form, account settings |
| Financial Data | bKash account number, Nagad account number, Rocket number, Upay number, Visa/Mastercard last four digits, transaction history, deposit and withdrawal amounts in BDT | Payment processing, transaction records |
| Gaming Activity Data | Game sessions, bet amounts, win/loss records, bonus usage, wagering history, responsible gaming tool activations | Automatically recorded during platform use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session duration, referring URL | Automatically via cookies and server logs |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp messages with support team, support ticket content | Customer support interactions |
| Preference Data | Preferred games, marketing communication preferences, language settings, responsible gaming limit selections | Account settings, behavioural inference |
gte99 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data (beyond what is required for KYC identity verification), or health data — except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion or problem gambling support request, in which case it is handled with the highest level of confidentiality.
Minors' Data: gte99 does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a person under 18 has submitted personal data to gte99, we will immediately delete that data and close the associated account. If you believe a minor has registered on gte99, please notify us at [email protected] immediately.
How We Use Your Data
gte99 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary purposes for which gte99 processes personal data are set out below, together with the legal basis for each processing activity.
- Account Registration and Management: We use your identity and contact data to create and maintain your gte99 player account, verify your identity, authenticate your gte99 Login sessions, and manage your account settings and preferences. This processing is necessary for the performance of our service contract with you.
- Payment Processing: We use your financial data to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Financial data is processed in partnership with our payment service providers and is subject to their respective privacy policies in addition to this Policy.
- Age and Identity Verification (KYC): We are required to verify the age and identity of all players before processing withdrawals. This KYC process uses your identity documents to confirm you are at least 18 years of age and that your account details are accurate. KYC processing is a legal obligation we must fulfil.
- Anti-Money Laundering (AML) Compliance: We are required to monitor transactions and player behaviour for signs of money laundering, fraud, and other financial crimes. This involves automated screening of transactions against known risk indicators and, where necessary, manual review by our compliance team. AML processing is a legal obligation.
- Customer Support: We use your contact data and communications data to respond to support enquiries, resolve disputes, and provide technical assistance via live chat, email, and WhatsApp. This processing is necessary for the performance of our service contract.
- Responsible Gaming: We analyse your gaming activity data to identify patterns that may indicate problem gambling behaviour and to enable and enforce responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion. This processing is based on our legitimate interest in protecting player welfare and fulfilling our duty of care obligations.
- Marketing Communications: Where you have opted in to receive marketing communications from gte99, we use your contact and preference data to send you information about promotions, bonuses, new games, and seasonal offers (including BPL and IPL cricket season promotions). You may withdraw your marketing consent at any time via your account settings or by contacting support.
- Platform Improvement and Analytics: We use technical and gaming activity data to analyse platform usage patterns, identify technical issues, improve game offerings, and optimise the gte99 user experience for Bangladeshi players. This processing is based on our legitimate interest in maintaining and improving our services.
- Legal Compliance and Dispute Resolution: We may process and retain personal data where necessary to comply with applicable legal obligations, to defend against legal claims, or to enforce our Terms & Conditions. This processing is based on legal obligation and legitimate interests.
Purpose Limitation
Your personal data is collected for specific, stated purposes only. gte99 does not repurpose your data for activities that are inconsistent with the original collection purpose without your prior consent.
Data Minimisation
We collect only the personal data that is genuinely necessary for the purposes described in this Policy. We regularly review our data collection practices to ensure we are not retaining unnecessary information.
Marketing Opt-Out
You retain full control over marketing communications from gte99. You may opt out of all promotional emails and SMS messages at any time via your account settings panel or by writing to [email protected].
Data Sharing & Disclosure
gte99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the relevant purpose.
- Payment Service Providers: We share financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard) — solely for the purpose of processing deposits and withdrawals. These providers are contractually obligated to handle your financial data securely and in accordance with applicable payment industry standards.
- Identity Verification (KYC) Partners: We use third-party KYC verification services to confirm the identity and age of registered players. Your identity documents are shared with these providers for the sole purpose of verification and are not retained by the provider beyond the period required for the verification process.
- Game Content Providers: gte99 integrates game content from third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may collect certain technical data (such as session identifiers and device information) as part of game delivery. Their data practices are governed by their own privacy policies.
- AML and Fraud Screening Services: We share transaction and identity data with third-party compliance and fraud screening services to fulfil our anti-money laundering obligations. These providers act as data processors under our instruction and are bound by data processing agreements.
- Customer Support Infrastructure: Our live chat and support ticketing systems are operated by third-party software providers. Support communications (live chat transcripts, email tickets) may be stored on the servers of these providers. All such providers are selected for their compliance with data security standards.
- Legal and Regulatory Authorities: gte99 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts of law where required by applicable law, valid legal process, or court order. gte99 will notify affected users of any such disclosure request where legally permitted to do so.
- Business Transfers: In the event that gte99 undergoes a merger, acquisition, or sale of business assets, personal data held by gte99 may be transferred to the acquiring entity as part of the transaction. Players will be notified of any such transfer and the privacy implications via email and a prominent notice on gte99.net.
No Sale of Personal Data: gte99 does not sell your personal data to data brokers, advertisers, or any other third party for commercial gain. Your data is a tool for delivering our services to you — not a product to be monetised independently. This commitment applies regardless of the commercial value of the data in question.
Cookies & Tracking
gte99 uses cookies and similar tracking technologies on gte99.net to ensure the platform functions correctly, to remember your preferences, to analyse usage patterns, and to deliver relevant content. A cookie is a small text file placed on your device by the gte99 website. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of the gte99 platform.
Cookie Types Used on gte99.net
| Cookie Type | Purpose | Duration | Can Be Disabled? |
|---|---|---|---|
| Strictly Necessary | Session management, gte99 Login authentication, security tokens, shopping cart equivalent for deposit flows | Session / up to 24 hours | No — platform will not function without these |
| Functional | Remembering your language preference, display settings, responsible gaming limit acknowledgements | Up to 12 months | Yes — with reduced personalisation |
| Analytics | Page view tracking, session duration, navigation paths, game popularity metrics — used to improve the platform | Up to 24 months | Yes — analytics data will not be collected |
| Performance | Load time monitoring, error logging, server response optimisation for players in Dhaka, Chittagong, and other Bangladeshi cities | Up to 12 months | Yes |
In addition to cookies, gte99 may use web beacons (also known as pixel tags or tracking pixels) in HTML emails and on certain pages of gte99.net to track whether email communications have been opened and whether links within them have been clicked. This helps us measure the effectiveness of our communications and improve the relevance of future messages sent to Bangladesh players.
You may manage or delete cookies at any time via your browser settings. Major browsers provide cookie management controls in their privacy or settings menus. Please note that deleting or blocking strictly necessary cookies will prevent you from logging in to your gte99 account and accessing the platform. For all other cookie types, disabling them will not prevent access to the platform but may affect personalisation and our ability to improve the user experience.
Data Security
gte99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security infrastructure is designed to protect data at rest, in transit, and during processing.
256-bit SSL Encryption
All data transmitted between your device and gte99.net is encrypted using 256-bit SSL (TLS 1.3) technology. This ensures that your personal information, financial data, and gte99 Login credentials cannot be intercepted in transit.
Encrypted Data Storage
Sensitive personal data — including identity documents, financial account details, and password hashes — is stored in encrypted form in our secure databases. Plain-text storage of sensitive credentials is strictly prohibited in our security policy.
Two-Factor Authentication
gte99 offers SMS OTP two-factor authentication for all player accounts. Activating 2FA provides an additional layer of protection for your gte99 Login, ensuring that your account remains secure even if your password is compromised.
Intrusion Detection
Our platform is protected by automated intrusion detection and prevention systems that monitor for unusual access patterns, brute-force login attempts, and other security threats in real time, 24 hours a day.
Access Controls
Access to personal data within the gte99 organisation is strictly limited to staff members who require it to perform their job functions. All staff with data access undergo security training and are bound by confidentiality obligations.
Regular Security Audits
gte99 conducts periodic security assessments and penetration testing of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited. Our security posture is continuously reviewed and updated.
Data Breach Response: In the unlikely event of a data breach that poses a risk to your personal data, gte99 will notify affected players as promptly as possible — and in any event within 72 hours of becoming aware of the breach — with details of what data was affected, what steps gte99 is taking to address the breach, and what actions you should consider taking to protect yourself. Breach notifications will be sent to the email address registered on your gte99 account.
Your Privacy Rights
As a gte99 player, you have a number of rights in relation to the personal data we hold about you. gte99 is committed to honouring these rights promptly and transparently. You may exercise any of the rights listed below by submitting a written request to [email protected]. gte99 will acknowledge your request within 5 business days and aim to fulfil it within 30 calendar days.
Right of Access
You have the right to request a copy of the personal data gte99 holds about you, along with information about how it is being processed. This is sometimes called a Subject Access Request (SAR).
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain details directly via your account settings panel.
Right to Erasure
You have the right to request that gte99 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal data retention obligations.
Right to Restrict Processing
You have the right to request that gte99 restrict the processing of your personal data in certain circumstances, for example while a dispute about data accuracy is being resolved.
Right to Data Portability
You have the right to receive a copy of the personal data you have provided to gte99 in a structured, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
Right to Object
You have the right to object to gte99 processing your personal data for direct marketing purposes. You may also object to processing based on legitimate interests where you believe your rights override gte99's legitimate interests.
Right Regarding Automated Decisions
Where gte99 makes decisions about your account using solely automated processing (e.g., automated fraud scoring), you have the right to request human review of that decision and to contest the outcome.
Right to Withdraw Consent
Where data processing is based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
gte99 will not charge a fee for processing any privacy rights request unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee. We may need to verify your identity before fulfilling a rights request to ensure we are responding to the correct individual. Identity verification for rights requests follows the same process as our standard KYC procedure.
Data Retention
gte99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data held by gte99.
Data Retention Schedule
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML legal obligation, dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | Regulatory compliance, identity verification records |
| Financial Transaction Records | Duration of account + 7 years after closure | AML compliance, tax and audit obligations |
| Gaming Activity Logs | Duration of account + 3 years after closure | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from the date of the communication | Quality assurance, dispute resolution |
| Marketing Preferences | Until consent is withdrawn or account is closed | Consent management |
| Technical and Analytics Data | Up to 24 months on a rolling basis | Platform improvement, fraud detection |
| Self-Exclusion Records | Permanently retained | Prevention of re-registration by self-excluded players |
When a retention period expires and no other legal obligation requires continued retention, gte99 will securely delete or irreversibly anonymise the personal data in question. Anonymised data (from which all identifying information has been permanently removed) may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.
Please note that self-exclusion records are retained permanently even after account closure. This is an intentional policy designed to prevent re-registration by players who have self-excluded due to problem gambling concerns. This permanent retention is in the best interests of the player and is consistent with gte99's responsible gaming commitments described in our Responsible Gaming page.
Policy Updates & Contact
gte99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. When material changes are made to this Privacy Policy, gte99 will notify registered players via email at least 7 days before the revised Policy takes effect. The updated Policy will always be accessible at gte99.net/privacy-policy with the effective date clearly indicated at the top of the document.
Your continued use of gte99.net following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and may request account closure by contacting our support team. gte99 maintains a version history of all previous Privacy Policy iterations; players who require a prior version for dispute resolution purposes may request it in writing.
- How to Contact Us About Privacy: For any questions, concerns, or requests relating to this Privacy Policy or the personal data gte99 holds about you, please contact us in writing at [email protected]. Our dedicated privacy team is available 24 hours a day, 7 days a week, and will respond to all privacy-related enquiries within 48 hours during business days.
- Subject Access Requests: To exercise your right of access or any other data subject right described in Section 6 of this Policy, send a written request to [email protected] with the subject line "Privacy Rights Request" and include your registered account username and the specific right you wish to exercise. gte99 will acknowledge your request within 5 business days.
- Data Breach Notifications: If you suspect that your gte99 account has been compromised or that your personal data has been accessed without authorisation, please contact us immediately at [email protected] or via the 24/7 live chat on gte99.net. Prompt reporting helps us take swift action to protect your account and personal data.
- Third-Party Privacy Policies: This Privacy Policy applies solely to personal data processed by gte99. It does not cover the privacy practices of third-party service providers, payment processors, or game content providers. We encourage you to review the privacy policies of bKash, Nagad, Rocket, Upay, Visa, Mastercard, and any game provider whose content you access via gte99 to understand how they handle your data.
- Children and Minors: This Privacy Policy and the gte99 platform are intended exclusively for adults aged 18 years and above. gte99 does not knowingly collect, process, or retain personal data relating to individuals under 18. Any account found to have been registered by a person under 18 will be closed immediately and all associated data deleted in accordance with Section 7 of this Policy.
- Governing Law: This Privacy Policy is governed by and construed in accordance with applicable data protection and privacy law. Any disputes arising from or relating to this Privacy Policy that cannot be resolved through gte99's internal complaints procedure shall be subject to the dispute resolution process set out in the gte99 Terms & Conditions.
Privacy Contact: To submit a privacy request, report a data concern, or ask any question about how gte99 handles your personal data, write to us at [email protected]. Please include "Privacy Policy Enquiry" in the subject line of your email so our team can prioritise your request appropriately. We are committed to responding to all privacy communications promptly and transparently.
Explore gte99 With Confidence
Now that you understand how gte99 protects your personal data, explore our full range of casino games, live dealer tables, cricket betting markets, and slots — all secured by 256-bit SSL encryption and designed exclusively for Bangladesh players.
SSL Secured
All data and transactions on gte99 are protected by 256-bit SSL encryption at all times.
24/7 Support
Our privacy and support team is available around the clock via live chat and email.
Your Data, Your Rights
Exercise your full data subject rights anytime by contacting the gte99 privacy team.
Have Questions?
Visit our FAQ page for answers to the most common queries from Bangladesh players.